Frequently Asked Questions

1. How do I cancel the message light on my phone?

Press the Intercom key on the phone and dial "#409"

2. How do I set the date or time on the telephone system?

Click this LINK to go to our page on setting date and time

3. How do I set the date or time on the voice mail system?

Click this LINK to go to our page on setting date and time

4. How do I reset the telephone or voice mail systems?

If you have the Toshiba CIX670 system you will first need to remove the cabinet cover by pushing it slightly to the left and then pulling forward. Below is a diagram of the cabinet with the cover removed.

If you have multiple cabinets you will need to make sure you turn off the power on the main cabinet only. Look for the two cards on the far left. If there is a ribbon cable connecting them together then it is the main cabinet.
Turn off the power and wait 60 seconds before turning it back on.

The CIX/CTX 100 has the power switch located on the front of the cabinet as indicated in the diagram below.

Turn off the power and wait 60 seconds before turning it back on.

5. How do I make conference calls on my phone?

To Conference Calls:
1. While on a call, press Cnf/Trn. You hear dial tone and your Line LED flashes green.

2. Call another station or outside line.

3. When the called party answers, press Cnf/Trn. If you receive a busy tone or no
answer, press Cnf/Trn again to return to the original connection.
All parties are conferenced. If the second call was placed on a Line that appears on
your telephone, the LED also flashes green.

4. Repeat the above steps to add lines to the conference. Keep in mind the maximum
number of allowed conference parties.

Note When the “master” of the conference hangs up, the control is automatically
transferred to the first internal station added to the conference call. If no other
internal stations are included in the conference call, the call will be
disconnected.

6. How can I reset a password for my voice mail?

Click this LINK to go to our secure LOGIN page. You will need a User ID and Password. Call our office if you do not have one.

7. How do I program Speed Dial?

Storing a System/Station Speed Dial Number:
1. Dial #66. The display shows “SPEED DIAL” and you hear Entry Tone
.
2. Dial the Station Speed Dial number (100~199) or System Speed Dial number
(200~999). The LCD shows your digits and you hear Entry Tone.

3. Dial the telephone number to be stored + #. Include any required access and area
codes. The LCD shows “SPEED DIAL” + the Speed Dial Number + destination + #. You will hear success tone.

4. Release the telephone. To enter another number, repeat the process, starting with step #1

Example: To store a Station Speed Dial number on Index 100, dial #66 + 100 + 915622830337 + #

8. How do I adjust the Ringing volume on my phone?

For Digital Telephones Only:

9. How do I change the ringing tone on my phone?

For digital telephones only:

10. How can I page over the phones?

The following is a programmable feature that may not be set up on all systems:

11. How do I Call Forward my phone?

This is one example that shows how to Call Forward your phone on No Answer type calls:

There are many other types of call forwarding available that can be found in the telephone user guide.

12. How do I Program a name on an LCD Telephone (DK System)?

This is for DK System Telephones Only

13. How do I Program a name on an LCD Telephone (CIX/CTX Systems)?

This is FOR CIX/CTX Systems only. Station 200 is generally allowed system Administration functions.